1. Information We Collect

We may collect the following types of information from our clients, families, and visitors to our website:

• Personal Information: Name, contact details (email, phone number), address, date of birth, and NDIS participant information.
• Health Information: Relevant medical history and care plans necessary for delivering tailored support services.
• Usage Data: Information about your interaction with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We collect and use your information to:

• Provide personalized care and support under NDIS guidelines.
• Communicate effectively with clients and families about services and updates.
• Ensure compliance with legal and regulatory obligations.
• Improve our services, website functionality, and user experience.

3. Sharing Your Information

We do not share, sell, or rent your personal information to third parties, except:

• When required by law or regulatory bodies.
• With trusted service providers or contractors who assist us in delivering our services.
• With your explicit consent.

4. Data Protection

We are committed to securing your information. Our measures include:

• Secure storage systems to safeguard personal and sensitive data.
• Restricted access to authorized personnel only.
• Regular updates to our technology and processes to maintain data security.

5. Your Rights

You have the right to:

• Access, update, or request deletion of your personal information.
• Withdraw consent for the processing of your data, where applicable.
• Lodge a complaint if you believe your privacy rights have been violated.

6. Cookies and Website Analytics

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page.

1. Information We Collect

We may collect the following types of information from our clients, families, and visitors to our website:

• Personal Information: Name, contact details (email, phone number), address, date of birth, and NDIS participant information.
• Health Information: Relevant medical history and care plans necessary for delivering tailored support services.
• Usage Data: Information about your interaction with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We collect and use your information to:

• Provide personalized care and support under NDIS guidelines.
• Communicate effectively with clients and families about services and updates.
• Ensure compliance with legal and regulatory obligations.
• Improve our services, website functionality, and user experience.

3. Sharing Your Information

We do not share, sell, or rent your personal information to third parties, except:

• When required by law or regulatory bodies.
• With trusted service providers or contractors who assist us in delivering our services.
• With your explicit consent.

4. Data Protection

We are committed to securing your information. Our measures include:

• Secure storage systems to safeguard personal and sensitive data.
• Restricted access to authorized personnel only.
• Regular updates to our technology and processes to maintain data security.

5. Your Rights

You have the right to:

• Access, update, or request deletion of your personal information.
• Withdraw consent for the processing of your data, where applicable.
• Lodge a complaint if you believe your privacy rights have been violated.

6. Cookies and Website Analytics

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page.